$ ssh you@yourserver 'systemctl status yourapp'We don’t experiment on your server.
That is a different promise from “we never touch it”, and the difference matters. If we never touched your server you would be left to deploy the fix yourself, which is the part you asked for help with. What we mean is narrower and more useful: every attempt, every wrong turn and every restart happens on our hardware. Yours sees the result once, and you are watching when it does.
The four stages
- STAGE 01
We look from the outside
You send the address of a page that breaks and a sentence about what happens. We open it, reproduce what you described, and write back with the cause.
- Access
- No access to anything.
- Cost
- Free.
- STAGE 02
We work on our own machine
If you go ahead, we take a copy of the code and run it in a container here. Every attempt, every wrong turn and every restart happens on our hardware.
- Access
- Read access to the repository, or a zip.
- Cost
- Quoted before it starts.
- STAGE 03
You see it before it moves
A preview on our own server, with test data and empty keys — never your production database and never your real secrets. It shows the shape of the fix. It is not the acceptance.
- Access
- Nothing further.
- Cost
- Included.
- STAGE 04
It goes onto your infrastructure, with you watching
One command, run against your server. Then we check the routes, refresh an inner page, and restart the machine to prove it comes back on its own.
- Access
- Temporary, asked for in writing, revoked afterwards — or you run the command yourself while we watch.
- Cost
- Included.
Why the preview is not the proof
The one place where our own logic would trap us if we let it.
What we never do
- We never experiment on your server. Every failed attempt happens on ours.
- We never load your production data into a preview. Test records only.
- We never ask for production keys to show you something.
- We never touch a system you have not explicitly asked us to touch, even if we can see it is broken.
- We never keep access after the work is accepted.
What you are left holding
Not an app running somewhere we control. The changes as a pull request in your own repository, the deployment configuration committed next to them, and the command that produced the result — so that if you change host next year, the procedure moves with you. Plus a written list of the things we noticed and deliberately did not touch.
Send us the app